web analytics


Why social networks need a grievance officer in India

todayAugust 13, 2021 1

share close

Over the last few months, there’s been a lot of news around tech companies appointing grievance officers in India. We’ll take a look at why these companies need to appoint one, and what they do.

Why do companies need to appoint a grievance officer? 

In February, the Indian government passed a set of new social media policing rules. As per these new guidelines, significant social media intermediaries — platforms with more than 5 million users — need to appoint a nodal officer, a chief compliance officer, and a resident grievance officer. 

These rules came into effect on May 21, 2021, so all these now need to have officers residing in India for these positions.

What does a grievance officer do?

As per the new IT rules, the grievance officer needs to address user complaints. As a user, you can send your grievances to the dedicated officer via email. 

The officer has to acknowledge these complaints within 24 hours and provide a response within 15 days from the date of receiving it.

In addition to handling user complaints, the grievance officer also has to address orders or notices issued by the government, courts, and other authorities. This may involve providing user data and restricting or removing posts or users.

Till now, significant social media companies such as Twitter, Facebook, WhatsApp, Google, and Clubhouse have appointed all required officers to meet the IT guidelines.

Source link

Written by: admin

Rate it

Previous post

Music News

ZZ Top Digital Sales + Lyric Search Spike After Dusty Hill Death

Fan interest in ZZ Top remains strong well after the July 28 death of ZZ Top bassist Dusty Hill. We recently reported about ZZ Top's music seeing a spike on the Apple Music charts, and the same holds true for both the Billboard Hard Rock Digital Songs chart and recent LyricFind charts, which marks lyric search queries.According to Billboard, ZZ Top has risen to the top of their Hard Rock […]

todayAugust 13, 2021 5

Post comments (0)

Leave a reply

Your email address will not be published. Required fields are marked *